Terms of Service

Services

Sendbility provides email deliverability consulting, migration services, infrastructure setup, and ongoing monitoring. Specific deliverables and timelines are outlined in individual service agreements.

Client Responsibilities

Clients must provide necessary access to their email infrastructure, DNS records, and relevant systems. Timely communication and access are essential for effective service delivery.

Payment Terms

Payment terms are specified in individual service agreements. Monthly plans are billed at the beginning of each billing cycle. Custom projects require a deposit before work begins.

Service Level

While we strive for the best possible results, email deliverability depends on many factors beyond our control. We do not guarantee specific inbox placement rates but commit to implementing industry best practices.

Confidentiality

We maintain strict confidentiality of all client data, configurations, and business information. This obligation survives the termination of any service agreement.

Limitation of Liability

Our liability is limited to the fees paid for the specific services in question. We are not liable for indirect, consequential, or incidental damages.

Contact

Questions about these terms? Contact us at [email protected].